What Tire Size?

My daughter had a blowout on her way from Atlanta, Georgia on Christmas Eve. It was a long and terrifying time sitting by the highway at night. We had relatives that eventually got to her with a wrecker and put on a spare tire for the rest of her journey the next day. We went to the dealership two days later and they stated the tire was defective (with only 12,000 miles on it) and to go to a Michelin dealer on Highway 17 near 2nd Avenue. Once there, we were told my daughter had damaged the tire and it was not defective and the guy would charge me his discount price of $95.00 to replace it.

We chose to come to your store instead and called the Michelin corporate office on the way. Bob Kuehne assisted us and could not have been more helpful! He was professional, calm, and helped my daughter immediately. He put a brand new tire on, filled out the proper paperwork for the Michelin reimbursement and sent her on her way. I wanted you to know that he is the kind of man anyone would be proud to have working for them. I appreciated his efforts immensely!

We stoped at the Blacks tire service at 2415 Hwy. 17 South N Myrtle Beach to have tires installed on our car, all the employees from Sandy at the desk, to Grant helping us on the phone to Michael who installed the tires couldn’t have been nicer We were in and out in no time and everything was very professional . You can be very proud of their representation of your company. I will continue to do business with Black’s tire service in the future and recommend it to all my friends.

Sincerely,
Larry & Pam Miller

To whom it may concern,

I am writing this letter in response to the service I received in your store on June 28th, 2008. I am from the Indianapolis Indiana metro area and was on vacation in Ocean Isle, North Carolina this past week. My family was returning home and was passing through Dillon on our way to I-95. We pulled up to an intersection in town and noticed a loud, screeching sound coming from the passenger side front tire. I believed this was not a simple brake problem and thought the problem could be serious. I was traveling with my wife, and my two sons (4) and (2) years of age and pictured a major car expense and a hotel room in Dillon in my future. Our goal was to drive the entire distance in one day to make it home by 9 or 10pm, and this vehicle break down could jeopardize this. I pulled into your store and was given superior service on a Saturday morning. I believe the technicians name was T.J. who fixed our tire by replacing a bolt that had broken on the passenger side front tire. I would like to thank all of the gentlemen at Black’s Tire for an excellent job, and to let them know we made it home around 9:30pm Indiana time and slept in our own beds. Being from the Midwest I have only heard of Southern hospitality but was able to experience this first hand on June 28th, 2008 in Dillon, South Carolina. If I was the owner of Black’s Tire Service I would be proud to have all four of these men working for me in my community. Being a police officer I feel makes me a good judge of character and these men seemed to enjoy helping people fix problems that may seem small to them but major to the rest of the world.

Sincerely,
Trent, Danielle, Luke, and Levi Smoll
Greenfield, IN