Employment: Service Manager

Looking to start your career with a growing company?

Black’s Tire Service is the place for you!

Serving both North Carolina and South Carolina for over ninety years, Black’s Tire and Auto Service is a family owned and operated business. With over 50 locations throughout the Carolina’s, and a Goodyear retread manufacturing facility, we can offer more opportunities to advance your career! We offer a family-friendly work atmosphere and employee benefits that our competitors can’t match. At Black’s Tire and Auto Service, you won’t just have a job, you’ll have a career!

We are always looking for our next great Service Manager!

Our Service Managers perform duties that include:

• - Following and enforcing all company policies and procedures as outlined in the current Employee Handbook
  - Hiring, training, and managing employees
  - Focusing on customer retention by building relationships
  - Managing and controlling costs
  - Keeping track of service and inventory records
  - Ordering quality parts and supplies as needed
  - Forecasting goals and objectives for the department
  - Implementing a marketing plan to promote business
  - Maintaining relations with executives and factory representatives
  - Contacting clients regarding the status of vehicles
  - Overseeing post-repair services (vehicle delivery, test driving, etc.)
  - Developing customer estimates and work orders
  - Directing Service Writer's development of customer estimates and work orders
  - Assigning work orders to the technicians
  - Ensuring quality of work, attitude and performance meet or exceeds customer satisfaction goals
  - Maintaining a personal, positive attitude and positive communications at all times
  

Benefits

• - Full time positions with the opportunity for overtime
  - Competitive wages
  - On the job and classroom training
  - Health and Dental Benefits
  - 401(K) with Company Match
  - Paid Vacation / holidays
  - Life Insurance
  - Opportunity to grow, we promote from within
  

Qualifications

• *ASE Service Consultant certification or equivalent experience
• *Extensive knowledge of automotive systems and repairs
• *Five years of work experience in automotive customer service and service sales preferred
• *Ability to work in a fast paced and detail-oriented environment
• *Ability to document findings and work performed in detail
• *Ability to communicate well with other TEAM members
• *Be personally responsible and self-motivated
• *Have a sales minded, customer service focus
• *Flexibility of overtime work hours